Returns & Exchanges

Conditions

All products are under the warranty of scensationel unless otherwise stated. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. When you see a damage, keep a record and do not get the product. The changes made on the product, the deformation of the product or the deterioration of the original design of the product are not covered by the warranty.

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Product Return Conditions In
the event that the product you purchased on our site is faulty, you must contact us through the online support section on our page within 7 days at the latest from the date of delivery. Following this information, the faulty product you send us with the courier company will be replaced with a new one. If the ordered product error occurred due to customer use or if the product has been used within 7 days, the product will not be returned or exchanged. As per the conditions of product return and replacement, the practices are essential in accordance with the Law No. 4077 on the Protection of the Consumer.